Terms and Conditions of Sale

Please note, we recommend you choose the Signature on Delivery option. In the event that your parcel goes astray and you have not chosen this option, or it has been left without a signature, we will not be held responsible for its loss. Please be aware of this policy.

 

Returns Policy

If you are unhappy with your order for any reason please contact us within 5 working days of receiving your parcel. We will do our best to resolve the problem. 

Refunds and exchanges will be taken on a case-by-case basis.

Please note, kits and patterns are final sale and are not returnable.

If we accept an item for return then it must be returned in original condition and properly packaged, using courier with signature on delivery. The packing and shipping costs will be the buyers responsibility and will not be refunded. You will need to include you name and order number. Once the item is received by us in perfect condition a refund will be made via credit to your paypal account or credit card.