If you are unhappy with your order for any reason please contact us within 5 working days of receiving your parcel. We will do our best to resolve the problem.
Refunds and exchanges will be taken on a case-by-case basis.
Please note, kits and patterns are final sale and are not returnable.
If we accept an item for return then it must be returned in original condition and properly packaged, using courier with signature on delivery. The packing and shipping costs will be the buyers responsibility and will not be refunded. You will need to include you name and order number. Once the item is received by us in perfect condition a refund will be made via credit to your paypal account or credit card.