Last updated on 1 April 2020.
Welcome to our store and enjoy shopping. Our work is hand-made in New Zealand. Attention to detail in our creations is very important to us, and throughout the process we will fine-tune the design to produce a quality finished product. We guarantee our work. Every effort has been made to describe the item in full, with exact measurements and colour representation, so that what you see is what you will get.
Please feel free to contact us at neve@evencreations.com if you encounter any problems during your shopping and payment process, or if you have any questions.
Orders can be delivered using the following options:
To protect your purchases they will be packaged in an NZ Post Size 1 Box. For orders that don't fit in the 235mm x 165mm x 70mm box or weigh over 3kg, you will be contacted if there are any additional charges owing. If you have a large order, email us for a postage quote and we will figure out the best price for you.
Orders can be delivered using the following options:
International buyers are responsible for all customs charges, taxes or other fees.
If you are unhappy with your order for any reason please contact us within 5 working days of receiving your parcel. We will do our best to resolve the problem.
Refunds and exchanges will be taken on a case-by-case basis.
Please note, kits and patterns are final sale and are not returnable.
If we accept an item for return then it must be returned in original condition and properly packaged, using courier with signature on delivery. The packing and shipping costs will be the buyers responsibility and will not be refunded. You will need to include you name and order number. Once the item is received by us in perfect condition a refund will be made via credit to your paypal account or credit card.
EVEN Creations is closed for the following public holidays:
Orders can still be placed online but they will be processed the following business day. Any packages in transit during these times could be delayed.